Our replies to your questions : COVID-19 100% cancellation guarantee
EN FR EN
F.A.Q.

F.A.Q.

 
 
Is our credit card payment secure ?
Yes. SweetHomes uses the Ogone security system. To ensure your security and the best possible privacy, the Sweethomes website uses the 128-bit SSL encryption protocol. When transferring information onto the network, your credit card number, as well as all the information entered in the various forms, are automatically encrypted.

Is it possible to collect the keys before 17h ?
No. The apartments are cleaned at the end of each stay, no key can be given before 17h. Sweethomes has a baggage room where you can leave your bags if you arrive early and wish to visit the resort while you wait.

What to do if you arrive outside the agency's opening hours ? 
Key collection takes place from 17:00 on the day of arrival until the closing time of the agency. If you cannot arrive during these hours, please contact the agency in advance to arrange a late arrival.

Are rentals only from Saturday to Saturday ?
Yes, except for last minute stays. For last minute offers, please contact Sweethomes by phone (+ 33 4 79 06 28 08) or by email contact@valdisereimmobilier.com.

Are the apartments equipped with Wi-Fi ?
Yes, some of apartments are equipped with Wi-Fi. This is a selection that you can indicate during your search. The description of the apartment also specifies whether the property equipped with Wi-Fi.

Are the sheets and towels provided ?
Yes. Cleaning after you and linen are included in the price of your rental. You must leave the apartment clean and tidy with dishes cleaned and in the cupboards, dustbins emptied and beds stripped with duvets back in the cupboard or a double cleaning will be billed.

Are animals allowed in the apartments ?
It depends on the apartment. In general, this information is specified within the description of the apartment. If this is not the case, do not hesitate to contact the agency for further information.

When do i have to book the end-of-stay cleaning ?
End-of-stay cleaning after you is included in the price of your rental. If you prefer not to leave the apartment clean and tidy before you departure you can pay for an extra cleaning at the agency.

Is it possible to rent baby equipment ?
Yes. Travel cots (20 €) and baby chairs (15 €) are available for rent. You can book them directly on the Sweethomes website, or by calling the agency well before your arrival.

Is it possible to book Adult and Children's Leisure Passes for the summer of 2021 ?
Adults and childrens leisure summer passes are automatically given by the Sweethomes agency at the arrival of the client for all weekly rentals. You do not need to book them in advance. Warning: The pass is not included in short stays.


 

Our strengths

<strong>Secure</strong> <br>payment

Secure
payment

Help and <br><strong>support</strong>

Help and
support

<strong>Transparency</strong>

Transparency

<strong>Real time</strong> access

Real time access

<strong>Visibility</strong>

Visibility

<span><strong>...<br />see more</strong></span>...
see more

Stay informed !

receive our newsletters indicating your mail below :
Our partners :   
F.A.Q.
Acces F.A.Q
TO Area Privacy policy Terms and conditions Resort webcam Weather Design Koredge Integration and hosting B4F
04 79 06 28 08
contact@valdisereimmobilier.com